Privacy Policy

Last updated: May 2026

1. Introduction

Elite Transportation Solutions ("Company," "we," "us," or "our") is committed to protecting the privacy of our customers, drivers, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard information in connection with our transportation management services, website, and SMS communications.

2. Information We Collect

We may collect contact information, driver information, load and operational data, communication data, and technical data such as IP address and browser type.

3. SMS / Text Message Communications

Elite Transportation may send SMS text messages to drivers and authorized personnel for operational purposes, including dispatch notifications, load assignments, and status updates. Reply STOP to opt out at any time, or HELP for assistance. Phone numbers collected for SMS communications are used solely for operational dispatch purposes and are never shared with third parties for marketing.

4. How We Use Your Information

We use information to coordinate freight transportation services, communicate dispatch instructions, process load confirmations, maintain compliance records, respond to inquiries, and comply with legal obligations (FMCSA, DOT, etc.).

5. Sharing of Information

We do not sell, trade, or rent your personal information. We may share limited information with service providers (e.g., Twilio for SMS delivery), business partners strictly necessary to complete a shipment, or as required by law. No mobile information is shared with third parties for marketing purposes.

6. Data Retention

We retain personal information as long as necessary to provide services and fulfill legal and regulatory obligations, including FMCSA driver record requirements.

7. Data Security

We implement reasonable technical and organizational measures, including encrypted (HTTPS) connections, to protect your information.

8. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us below.

9. Third-Party Links

Our website may link to third-party sites; we are not responsible for their privacy practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time, posting changes with a revised effective date.

11. Contact Us

Elite Transportation Solutions — Long Beach, CA 90805 — Phone: 310-986-9079 — Email: dispatch@elitetransportationsolutions.com